Introduction
MooMart is committed to providing high-quality dairy products and ensuring customer satisfaction. If you are not completely satisfied with your purchase for any reason, we have a refund policy to address your concerns. Please review this policy thoroughly to understand your rights and our refund procedures.
Eligibility for Refunds
Refunds are available under the following conditions:
1. Defective or Spoiled Products: If you receive a defective or spoiled product, you are eligible for a refund. Please contact us within 12 hours of receiving the product.
2. Incorrect Orders: If you receive an order that is incorrect, please inform us within 12 hours of delivery. We will either arrange for the correct product to be delivered or issue a refund if necessary.
3. Change of Mind: Please note that refunds for change of mind are not a standard provision. However, we are open to considering such requests on a case-by-case basis and managing your expectations about our refund policy.
Refund Process
To initiate a refund, please follow the below steps:
1. Contact Customer Service: Email us at support@moomart.com or call us at +91 ******** within 12 hours of receiving your product. Provide your order number, a description of the issue, and any relevant product photos.
2. Verification: Our customer service team will review your request and might request additional information or evidence to verify the issue.
3. Approval: Once your request is approved, we will process your refund using the original payment method used for the purchase.
Timeframe for Refunds
Once approved, refunds will be processed within 7-10 business days. The time it takes for the refund to show up in your account may vary depending on your bank or payment provider.
Non-Refundable Items
The following items are non-refundable:
1. Products purchased more than 12 hours ago.
2. Products that have been tampered with or improperly stored post-delivery.
3. Items purchased during clearance sales or promotions marked as "non-refundable."
Returning Products
We may sometimes request that you return the defective or incorrect product to us. If a return is required, we will provide you with instructions and a return shipping label. MooMart will cover the cost of return shipping.
Damaged Items During Return
If products are damaged during the return process due to improper packaging or handling, we reserve the right to deny the refund.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at support@moomart.com